Shipping policy
Here is your Shopify-ready Shipping Policy for Ufumbuzi Now. You can paste it directly into Shopify > Settings > Policies > Shipping Policy.
Shipping Policy - Ufumbuzi Now
Effective Date: September 28, 2026
At Ufumbuzi Now, we currently ship physical products to customers in the United States and internationally. Thank you for shopping with us.
1. Order Processing Time
All orders are processed within 1-3 business days (Monday - Friday, excluding holidays) after receiving your order confirmation email. You will receive a shipping confirmation with tracking information once your order has shipped.
Please note: Orders placed after 3 PM EST will be processed the next business day.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
United States:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
International Shipping:
- International Standard: 7-21 business days depending on destination
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, or high-volume seasons.
3. How We Ship
We use major carriers including USPS, UPS, and FedEx depending on your location and the shipping method selected at checkout. The carrier and service will be shown in your shipping confirmation email.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your package directly via the carrier's website.
If you do not receive tracking information within 5 business days, please contact us at aaitcsmwe9@gmail.com.
5. International Orders, Customs & Duties
International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.
Ufumbuzi Now is not responsible for delays caused by customs.
6. Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address error, contact us within 24 hours at aaitcsmwe9@gmail.com and we will do our best to correct it before shipment.
7. Lost, Stolen, or Damaged Packages
If your package shows as delivered but you have not received it, please wait 2 business days and check with neighbors or your local post office. If it is still missing, contact us at aaitcsmwe9@gmail.com.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage at aaitcsmwe9@gmail.com so we can file a claim and arrange a replacement or refund per our Refund Policy.
8. Contact Us
For any questions about shipping:
Ufumbuzi Now
Phone: +1 (912) 495-419
Email: aaitcsmwe9@gmail.com